Support
Real replies, from the people who built it. Write to contact@isingdigital.ch and include your @handle if you have one.
A capture failed and I want my Roll back
You already have it. If a mint fails for a technical reason, or Snapari rejects the photo because it is not a real animal, the Roll is not consumed. If your balance still looks wrong, email us with the rough time of the capture.
I bought Rolls and they have not arrived
Open the store screen and tap Restore Purchases — that re-checks your Apple receipt and re-applies anything outstanding. If it still does not land, email us with the Apple receipt or order ID.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in iOS Settings → your name → Subscriptions → Snapari. We cannot cancel it for you, and deleting your Snapari account does not cancel it either.
How do I delete my account and my data?
In the app: Bestiary tab → the profile icon in the top right → scroll to Danger Zone → Delete Account. That permanently removes your collection and account data. Cancel any active subscription first.
I want to report content or another player
Every card and every player profile has a report control, and you can block any player outright. We review reports and act on them, usually within 24 hours.
Something is broken
Email us with your device model, iOS version, and what you were doing when it happened. A screenshot or screen recording makes it dramatically faster to fix.
See also the Privacy Policy and the Terms of Service.